Cancellations

All courses are subsidised for voluntary and community groups and non-attendance means that this money is lost or that we can run fewer courses in future. In addition we often have waiting lists where places could be filled if appropriate notice of a cancellation is given.

• Cancellations must be made in writing, either e-mail, letter or fax 
• Refunds will only be given if 10 working days notice has been given 
• A £10 administration fee will be deducted per session or invoiced for a free course if the participant has not attended. 
• You may delegate another member of your organisation to attend in your place rather than lose the full fee - this will incur a small charge 

We appreciate that on occasion non-attendance is unavoidable. However we ask that the delegate's organisation covers the cost (where less than 10 working days notice has been given) so that we can keep course fees as low as possible.

To cancel your place please:

Email: training@val.org.uk
Write to: VAL Training, Stringer House, 34 Lupton Street, Leeds LS10 2QW
Fax: 0113 297 7921

Refunds

We offer a full refund with 10 working days notice.

With fewer than 10 working days notice you will be charged the full course fee. This includes courses where bursaries have been awarded. For free courses cancellation fewer than 10 working days before the date of the course will incur a £10 fee.

Please let us know as soon as possible if you cannot attend. To let us know about a change in attendance please email training@val.org.uk